Contact Center Integration & XCALLY
AI-powered omnichannel solutions unify customer engagement across voice, chat, email, and digital channels with intelligent routing and automation. entrypoint designs and deploys contact-center platforms that improve resolution times and customer experience.
Last updated:
2026-06-13
All-In-One AI-Powered Contact Center Solution
Our comprehensive platform integrates everything you need for a modern contact center, including:
Omnichannel Contact Center
Manage customer interactions across voice, SMS, email, chat, social media, and more.
Built-in PBX System
Eliminate the need for separate telephony solutions with a fully integrated PBX.
AI-Driven Self-Service & Automation
Enhance customer interactions with AI, chatbots, and automation tools.
Social Media Interaction Management
Seamlessly handle conversations from WhatsApp, Facebook, Instagram, Telegram, and other platforms.
OpenAI & Advanced AI Tools
Leverage OpenAI-powered responses, intelligent call routing, and real-time analytics.
Real-Time Monitoring & Analytics
Track performance with live dashboards, reporting, and actionable insights.
Flexible Integration with Leading CRMs
Connect effortlessly with Salesforce, Dynamics 365, ServiceNow, Freshdesk, Teams, and more.
Open APIs for Custom Integrations
Easily extend capabilities to match your unique business needs.
Why Omnichannel Contact Centers Need XCALLY
Why Choose entrypoint for Contact Centers?
entrypoint XCALLY Contact Center Differentiators
As a certified XCALLY partner, we design, deploy, and optimize omnichannel contact centers integrated with your CRM, telephony, and collaboration stack not just license resale.
- Certified XCALLY implementation with workflow design tailored to your agents, supervisors, and compliance requirements.
- Seamless CRM and UC integration with Salesforce, Dynamics 365, ServiceNow, Microsoft Teams, and custom APIs.
- AI-powered routing, chatbots, and automation that reduce handle time while improving customer satisfaction scores.
- Ongoing optimization and managed support so your contact center scales with seasonal demand and new channels.
- Unified reporting across voice, digital, and social channels for operations, QA, and executive visibility.
Ready to Transform Your Contact Center?
Partner with entrypoint for XCALLY implementation and managed omnichannel contact center operations that drive customer engagement and operational efficiency.
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A comprehensive case study of how Pelephone, one of Israel's largest telecommunications companies, successfully implemented Monday.com across thousands of employees to streamline operations, maintenance, and project management processes.
Leverage our extensive expertise for technological excellence
With over two decades of proven experience, our experts design, implement, and optimize advanced technology solutions for organizations of all sizes. From cybersecurity to digital transformation, we help streamline operations, improve efficiency, and elevate performance over time.
Our professional consulting and ongoing oversight ensure continuous improvement across your technology landscape, maximizing efficiency, reducing operational costs, and delivering best-in-class software and hardware solutions.
30+ years of comprehensive technology excellence
Trusted by Industry Leaders Worldwide
Join 500+ companies that trust entrypoint with their technology needs
Omnichannel questions
Common questions about AI-powered contact center solutions
What is an AI-powered omnichannel contact center?
Which contact center platforms does entrypoint deploy?
Can AI reduce average handle time?
Do you provide ongoing contact center support?
